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Whoa! It’s Spring!

March 14, 2012

Hot damn, it’s beautiful outside isn’t it?!

Predictably, our bike repair backlog has gone from two days to two weeks.

We’re working as hard as we can to get everyone rolling as fast as possible.

In the meantime, here’s some things that our customers can do to help:

Be patient.  Remember that everyone else suddenly and simultaneously remembered yesterday that they also own bicycles.  The only folks that get same day or next day service are the folks that ride when the weather sucks.  If the weather’s nice, then we’re busy, and it’s gonna be a little while before we can get to your bike.

Plan ahead.  If you’ve got a big event you’ve been planning for weeks or months, don’t wait until the week of the event to bring your bike to the shop.  As our friendly neighborhood body piercer Robert Bland likes to say, “Poor planning on your part does not constitute an emergency on our part.”

Don’t call to “check in”.  If you left your bike with us, trust me, it’s safe and being well taken care of.  We feed all the bicycles thrice daily, and they are walked every morning and evening.  Furthermore, if there’s a phone in my hand, that means I don’t have a wrench in my hand, which means all the bikes are going to take longer to fix.

Be polite.  Seriously, don’t yell at us.  We’re fucking bicycle mechanics.  There’s no money in this business, and everyone that’s doing it is doing it out of a desire to share their passion for riding bikes because on some level we all believe that riding a bicycle will make you a better person and that we’ll all be better off as a result.  If you treat us like shit, it makes everything a lot less fun for everyone, and if it’s not fun, what’s the point?

Now, quit reading bullshit on the computer and go ride!

7 Comments leave one →
  1. Terrill permalink
    March 14, 2012 10:52 am

    Muchas gracias por el consejo!

  2. Alex C permalink
    March 14, 2012 8:05 pm

    You need to go totally Soup Nazi @ this time of year. Let those who disobey the protocol be punished!

    • March 15, 2012 9:16 am

      I actually have to try hard not to become the Bike Nazi. I’ve almost bitten my tongue off a couple times this week.

  3. March 15, 2012 10:05 am

    P.S. Don’t come rushing in the door as soon as the shop opens. It may seem like the first person in the door ought to get the best service, but I assure you this is not the case at Back Alley Bikes. Beginning March 15th, any customer who wants immediate service in the first ten minutes of the day will be kicked in the shins.

  4. Alex C permalink
    March 15, 2012 10:36 am

    One more thing – I think you need to update your “Sounds from the Bike Shop” to something light, happy or dreamy (Andrew Bird? Enya? Esquivel?). Way too dark, my friend, for times of stress.

    Next time I come in, I’ll be donning shin pads and a cup. Because you know I’ll be there 3 minutes before closing.

  5. tnuts permalink
    March 15, 2012 2:50 pm

    can we break some of the proverbial rules if we bring by a chainsaw?

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